General Terms & Conditions

Valid for all Lern-Forum Offers

By completing the online registration, you acknowledge and accept Lern-Forum’s General Terms & Conditions.

Website Listings
This website is updated regularly and with great care. However, errors are still possible. In particular, course times may vary slightly. The time indicated on the confirmation you receive from us before the course begins is the valid time, so please make sure to consult this confirmation for the correct course time and location.
Our prices can be found on our website at all times. These prices are fixed – there are no promotional prices such as a sibling discount, an early booking discount, last-minute prices, social fares, etc.

Registration
Registration normally takes place online. On this website, you can find the corresponding links or download a PDF form. It is only possible to register for courses that are actually listed. There is no right to course participation. We reserve the right to exclude students with whom we have had bad experiences from participating future courses. If a course is full, no additional students will be admitted. You can check how many spaces are still available for each class on our website at any time. For organizational reasons, we are not able to accept registrations by phone, but we are happy to advise you over the phone at any time. Please note the respective info hotlines for individual courses.

Conclusion of the Contract
The contract is concluded with your (online) registration. Generally, you will receive a confirmation e-mail (please make sure to check your spam folder) as well as an invoice by post, but this correspondence is only for declaratory purposes and is not necessary for the conclusion of the contract. If you do not receive a confirmation, we ask you to please contact us.

Payment Terms
After registration you will receive an invoice, which will be in the parents’ names if the registered student is a minor. The payment date is indicated on the invoice. For very early registrations, the payment is due 30 days before the course begins. The course fee must be paid before the course begins.
In rare cases, payment in instalments is possible with good credit (1st instalment before the course begins, 2nd instalment 30 days after the course begins). There is no right to payment by instalments.
For registrations made less than 10 days before the start of the course, payment is due immediately. In this case, payment by instalments is not possible, and Lern-Forum.ch reserves the right to require proof of payment (online banking transaction, signed postal receipt) before the course starts / the student enters the classroom. Of course, payment by credit card is possible at any time. Payments made by credit card require no proof of payment.

Payment Default
If a customer defaults on a payment, Lern-Forum.ch reserves the right to have an external collection agency carry out the collection process. The customer is responsible for the additional cost of this service. By accepting these General Terms & Conditions, the customer acknowledges that in case of default, he or she is responsible for all additional costs (collection expenses in the amount of about 30% of the course fee). In this regard, the provisions of these Terms & Conditions take precedence over the general statutory default regulations under the Swiss Code of Obligations.

Cancellation
The registration is binding and can generally not be cancelled .
If the student would like to attend the course with friends, please make sure that all children are registered at the same location. In case of a registration error, please inform us of the error by e-mail within 24 hours and cancel the registration immediately. We generally do not accept cancellations after this period. Please be sure to check the course time, date, location and costs carefully. If anything is unclear, please ask us for more information before registering.

Students and parents should inform themselves about upcoming exams and chances of success in detail (download and try to solve a practice exam, consult with the student’s teacher, self-assessment of the student, googling, etc.). In case of uncertainty, opt for a shorter course. We are happy to advise you.

You will receive a written confirmation via e-mail for any changes made (e.g. a cancellation or course transfer). Agreements made over the phone are not binding.

Cancellation is generally not possible. Should you nonetheless cancel or should your child not attend the course / terminate the course, the following provisions apply (these rules also apply in case of involuntary illness verified by a physician):

 

Cancellation up toCost
30 calendar days before the course starts300 CHF administration fee
29 - 15 calendar days before the course starts 40% of the course fee
14 - 7 calendar days before the course starts 60% of the course fee
6 calendar days to 24 hours before the course starts 80% of the course fee
Non-appearance at the time the course starts100% of the course fee
Cancellation by e-mail / text message at the time the course starts100% of the course fee
Illness at the time the course starts
(even if verified by a physician)
100% of the course fee
Non-appearance at the time the course starts due to unpaid invoice100% of the course fee

 

Cancellation Insurance
We recommend that you purchase cancellation insurance, if you do not have such a policy already. 

Cancellation by Lern-Forum.ch

Lern-Forum.ch may terminate the contract for important reasons at any time without notice and exclude the student from courses. Important reasons particularly include behaviour of a student that significantly interferes with the teaching of the course. In case of such behaviour, the disruptive student may no longer participate in the course out of consideration for the rest of the class.

In case of cancellation by Lern-Forum.ch, no entitlement to a refund of the course fee exists.

Of course, you will be informed before we take such action. You will be given the opportunity to talk with your child, and Lern-Forum.ch may allow the child to continue with the course if the behaviour improves.

Liability for Damages
If a student causes damage to the furniture, room or building of a course venue before, during or after attending a course, the damages will be directly charged to the legal representative of the student in question by the venue owner (Hotel Krone, University of Zurich, etc.).

The legal representative is fully liable for all personal injury and/or damage to property caused by the (minor) student in question.

Insurance, Forgotten Personal Items
The legal representative of the student is responsible for sufficient insurance coverage. Lern-Forum.ch is not responsible for lost, forgotten or stolen items.

Of course, our teachers always make sure to remind students to take their belongings with them at the end of each lesson.

Cancellations of Courses Without Enough Participants
Lern-Forum.ch may cancel courses without enough participants. In this case, course participants have no financial obligations whatsoever. Course fees that have already been paid will be fully refunded. 

No later than 10 calendar days before the start of the course, we will inform you whether the course you have registered for will be held. In case of cancellation, we are happy to advise you about other courses your child could attend. 

If you do not receive a cancellation notice 10 calendar days before the start of the course, the course will be held even with a low number of participants.

The cancellation of a course due to an insufficient number of participants does not entitle you to any claim for damages against Lern-Forum.ch. 

Trial Lessons
We do not offer trial lessons for our courses. These disrupt the flow of the course and go against our quality standards.

However, we do offer a trial day after the summer holidays (you can find more information on our website). 

Absences and Varying Holiday Dates
Courses should be attended regularly. Please notify us if you will be absent, especially in case of primary students who come unaccompanied. There is no reduction in the course fee for absences, even in case of illness.

The holiday dates of the respective course locations apply. Often, even neighboring towns do not have the same winter (sport) holidays. We try to schedule our courses to avoid conflicting dates as much as possible. 

If a student is unable to attend a lesson, he or she will receive an e-mail with the lesson exercises from the instructor, allowing the student to complete the exercises independently. 

Complaints, Grouping, Etc. 
If something bothers you during your time attending the course, please let us know right away. We always strive to remedy any problems immediately. Suggestions benefit all students. If a child does not feel comfortable in a certain group, please let us know. If space permits, we can make changes to the group arrangement. If your child only speaks High German, please let us know by e-mail.

Illness of the Teacher
Should a teacher become ill, the lesson on the day in question will be held by another experienced teacher who teaches Lern-Forum courses on a different day or in a different location.

Teaching Materials
The teaching materials that are handed out to students are included in our courses. We use reliable practice materials of excellent quality. 

Copyright and other Rights
Lern-Forum reserves all rights to its own teaching materials, course concepts, course materials and programs.

It is not permitted to copy, reproduce, transfer or use course materials elsewhere – even in part.

Law and Place of Jurisdiction
Swiss law applies. The place of jurisdiction for disputes arising from this contract is Zürich. By registering for a course, parents agree to these General Terms & Conditions. Where nothing else has been agreed, the Swiss Code of Obligations applies.

Effectiveness
These General Terms & Conditions are effective as of 30/03/2016.


Last updated 30/03/2016

Reference